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How tokyo44 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account, process payments through DANA, OVO, or GoPay, and keep your access secure.

Account data kept minimalDANA, OVO, GoPay wallet details protectedYour right to access or delete dataNo data sold to third partiesContact us anytime to update your record
tokyo44 How tokyo44 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand page flow. You can disable non-essential cookies in your browser; session cookies are required for account access.
Account Security Measures Login attempts are monitored for irregular patterns. If an access attempt looks unusual, we may trigger an OTP verification step to the mobile number registered on your account.
Data Retention and Deletion Active account data is retained while your account remains open. Once you close your account, non-regulatory data is scheduled for deletion. Payment records follow applicable financial retention rules.
Third-Party Data Sharing We share data only with payment processors handling DANA, OVO, and GoPay transactions, and with fraud-detection services. We do not sell your data or share it for advertising purposes.
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Email Privacy Request

Send a data access, correction or deletion request to our privacy contact address. We aim to respond within a reasonable timeframe and confirm every request by return email.

Live Chat Account Help

Open the live chat widget inside your logged-in account to flag a data concern directly. Our support team can escalate privacy queries to the data handling team.

In-Account Settings

Some data changes — like updating your registered mobile number or linked OVO account — can be made directly from the account settings page without contacting support.

Common Questions About Your Data

These are the questions we hear most from account holders about how their information is stored, used and managed. If your question is not here, reach us via live chat or email.

We collect your name, email, mobile number and the e-wallet you register with — DANA, OVO, or GoPay. We do not collect more than what is needed to run your account.

No. Your e-wallet identifiers are passed to our payment processor during transactions and are not stored in full on our own servers. We keep only the transaction reference for reconciliation.

Yes. Send a data access request to our privacy email. We will compile your account data and send it to your registered email address within a reasonable period after verifying your identity.

Contact us via email or live chat with a deletion request. We will remove non-regulatory data after your account is closed. Payment records required under financial regulations are retained for the required period.

No. We share data only with the payment processors handling DANA, OVO, and GoPay and with fraud-detection partners. No data is sold or passed to advertising networks.

We use session cookies for account access and analytics cookies to monitor page flow. You can turn off non-essential cookies in your browser settings; disabling session cookies will affect your login experience.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.