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What You Agree to When You Use tokyo44

These legal terms set out how your account works, what we expect from you, and what you can expect from us — covering access, account conditions, and your rights as they apply in supported Indonesia regions where local law permits.

Account eligibility by regionDANA, OVO, GoPay wallet conditionsData handling and retentionAccess subject to local lawContact rights and policy requests
tokyo44 What You Agree to When You Use tokyo44
ACCOUNT SECURITY POLICY

Data Handling, Cookies and Account Security

We hold your account data only for as long as it is needed to operate your account and meet any legal retention requirement. You can request access to what we hold or ask us to correct it — use the email channel listed in the support section above. Cookies on this site manage session state and account preferences; you can adjust browser settings to limit non-essential cookies, though some account functions may be affected.

Data Retention

We keep account records only as long as required to operate your account or meet applicable legal obligations. Once that period ends, records are removed from active systems.

Cookie Policy

Session cookies keep your account active between pages. Preference cookies remember your wallet choice — DANA, OVO, or GoPay — so you do not re-select it each visit.

Account Security

Account access uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account pending review.

Policy Change Notice

When we update these terms, we publish the revised version with a clear date. Continued account use after the date shown means you have accepted the updated conditions.

POLICY CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, need to request a data change, or want to flag a policy concern, our account support team handles these directly. Raise your query through the channel that suits your situation — live chat for account-access issues, email for formal requests, and our help centre for standard policy questions.

Live Chat Use live chat from inside your account dashboard for account-access questions, wallet verification issues, or urgent policy clarifications that need a quick response.
Email Support Send formal policy requests — including data access, account closure, or terms clarification — via email. We handle these as written records with a tracked response.
Help Centre Our help centre covers standard account conditions, wallet rules for DANA, OVO and GoPay, and frequently asked legal questions without needing to open a direct support ticket.

Your Legal Rights and Account Conditions Explained

Below are the questions we get asked most about how our legal terms work, what your rights are, and how account and wallet conditions apply in Indonesia where local law permits.

These terms apply to anyone who opens or uses a tokyo44 account in a supported region where local law permits. Eligibility is checked at registration and is subject to your regional rules.

Yes. Send a written request via our email support channel. We will confirm what data we hold, in line with applicable data rules for your region. Requests are tracked and responded to in writing.

Wallet transactions are covered by both our account terms and your e-wallet provider's own rules. Neither set of terms overrides the other; both apply at the same time when you transact.

We publish the updated version with a clear effective date. If you continue using your account after that date, you accept the new terms. You can always request a copy by email before deciding.

Send a closure request via email support. We will process it, confirm any pending wallet balance position, and notify you when the account is fully closed. DANA, OVO or GoPay refunds follow standard wallet processing.

Access depends on local law and is available only where local law permits. We do not override regional restrictions. Check your local rules before opening or continuing to use an account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.