What This FAQ Covers and Why It Matters
Most questions we get come down to three things: how to open an account, how to move money, and what to do when something doesn't go as expected. This FAQ is built around those real scenarios. Funding works through the e-wallets you already use daily — DANA, OVO, and GoPay — so there's no separate payment account to set up. You open
your wallet app, send to the account number shown at the deposit screen, confirm with your PIN, and the credit shows on your tokyo44 account. Withdrawals follow a verification step: your withdrawal wallet must match the one used for deposit, and our team checks this before releasing funds. For anything outside these flows — login issues, promo queries, or account changes —
our support team handles it through the channels listed below. Availability depends on local law and eligible regions.
- DANA
- OVO
- GoPay
- Account Verification